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FREQUENTLY ASKED QUESTIONS

customer service

9-6 monday thru friday EST
tel (212) 719-9400 x 226
fax (212)-719-9401

   

On weekends you can always call a tyler böe boutique to check availability for you or a customer.
tyler böe - newport (401) 851-7907
tyler böe - annapolis (410) 990-0010

RETURNS

What is the return policy?
tyler böe will gladly exchange or refund your tyler böe on line purchases if they are returned unworn, unwashed and undamaged within 7 days of receipt, along with original receipt. If you do not have your receipt we can exchange your purchase for credit based on the current selling price. Merchandise must have all hang tags attached. Sale merchandise is considered a FINAL SALE and is not refundable. Please contact customer service by emailing [email protected] or by phone at 212-719-9400 ext 226 for an RA# to authorize the return.

When will my refund be processed?
Credit for returned merchandise will be processed within 24 hours of the date merchandise is received. Please remember to insure the shipment as tyler böe is not responsible for lost, damaged or stolen merchandise. Credit will only be given on the merchandise returned not the shipping charges. Original shipping charges will be deducted from the credit due.

SECURITY

How do I know my information will be safe?
Ordering on line is safe. Your sensitive data is tyler böe works hard to ensure your privacy. We do not sell your personal information to other companies

SHIPPING

How long does it take to ship my order?
Orders are processed within 1-2 business days of when they are placed. Most in-stock items will ship on the following business day; however some orders may take up to 2 business days to process before they are shipped.

Service days below are in addition to the processing time.

UPS GROUND: up to 5 business days in the 48 states
UPS 2nd DAY: 2 business days
UPS NEXT DAY: 1 business day

Where is my order shipped from?
All tyler böe orders are shipped from Wear the Best (WTB) 32 Henry St., Bldg 17A, Bethel, Ct 06801.

At times special individual orders may be shipped from the nearest tyler boe store.

Can you ship my order to a post office box?
At this time we do not offer shipping to Post Office Boxes.