FREQUENTLY ASKED QUESTIONS

RETURNS

What is the return policy?
tyler boe will gladly exchange or refund your tyler boe on line purchases if they are returned unworn, unwashed and undamaged within 7 days of receipt, along with original receipt. If you do not have your receipt we can exchange your purchase for credit based on the current selling price. Merchandise must have all hang tags attached. Sale merchandise is considered a FINAL SALE and is not refundable

When will my refund be processed?
Credit for returned merchandise will be processed within 24 hours of the date merchandise is received. Please remember to insure the shipment as tyler boe is not responsible for lost, damaged or stolen merchandise. Credit will only be given on the merchandise returned not the shipping charges. Original shipping charges will be deducted from the credit due.

How do I know my information will be safe?
Ordering on line is safe. Your sensitive data is tyler boe works hard to ensure your privacy. We do not sell your personal information to other companies

How long does it take to ship my order?
Orders are processed within 1-2 business days of when they are placed.
Most in-stock items will ship on the following business day; however some orders may take up to 2 business days to process before they are shipped.
Service days below are in addition to the processing time.
UPS GROUND: up to 5 business days in the 48 states
UPS 2nd DAY: 2 business days
UPS NEXT DAY: 1 business day

Can you ship my order to a post office box?
At this time we do not offer shipping to Post Office Boxes.

Have a question that isn't answered here?
Contact us directly for all other matters.